Alarm Unit

The City of Garland requires alarm system users to obtain an alarm permit from the Garland Police Department.

Online Alarm Registration Now Available

The Garland Police Department will begin using a third-party partner, along with an online website, for the management of its alarm permitting and billing. The program used on the website is called CryWolf.

ALL alarm related services including: alarm permit registrations, renewals, and payments can be accomplished online or by mail. The Garland Police Alarm Unit will continue to assist residents as needed, in person, by phone, or by email.  Central Square Corporation will provide false alarms notifications, billing, and collections services. Central Square Corporation provides customer service support at 1-855-664-4346 from 9:00 am - 5:00 pm, Monday through Friday.

Individuals needing to register their alarm system or renew their permit can log into the website here at Alarm Permits - CryWolf.

The City of Garland requires alarm system users to obtain an alarm permit from the Garland Police Department.

What an Alarm System Does

An alarm system is a piece of equipment which emits, transmits or relays a signal intended to summon, or that would reasonably be expected to summon, Police Department services, Fire Department services or Fire Department emergency medical services including, but not limited to, local alarms. A person commits an offense if he operates or causes to be operated by an alarm system without an alarm permit issued by the Garland Police Department. It is your responsibility to obtain a permit for your alarm system, not your alarm company.

Fines

Operating an alarm system without a valid permit can result in fines up to $500. The Alarm Unit is charged with the responsibility to:

  • Failure to Obtain a Valid Permit
  • Identify Abusers
  • Issue Fines and Citations for Excessive Alarms
  • Non-Payment of False Alarm Fees in Accordance with the City of Garland Alarm Ordinance
  • Process Alarm Permits
  • Track Frequent False Alarms and Any Other Problems Associated with Alarm Responses

To obtain a copy of the Alarm Ordinance contact the Alarm Unit at 972-205-1658.